Privacy Policy

Last updated: November 2026

Overview

ALS Property & Conveyancing respects your privacy and is committed to handling your personal information responsibly. This policy explains, in plain language, what information we collect through this website and when you contact us, how we use it, and how you can get in touch about it. It's intended to be read alongside the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What information we collect

When you get in touch with ALS (whether through the enquiry form, by phone or by email), we may collect information such as your name, phone number, email address, the suburb your property is in, and any details you choose to share about your buying, selling or transfer situation. If you send through a Contract of Sale, Section 32 or other property documents, we collect the information contained in those documents for the purpose of assisting with your matter.

How we use your information

We use the information you provide to respond to your enquiry, discuss and provide conveyancing services relevant to your property matter, and communicate with you about the progress of your transaction. We don't use your information for any purpose beyond this unless you're told otherwise and given the opportunity to opt out.

When we may share your information

Property transactions generally require some information to be shared with other parties involved in the transaction, for example, the other party's conveyancer or solicitor, financial institutions, or relevant government bodies such as land title authorities. We only share what's reasonably necessary to progress your matter, or where we're required to by law. We don't sell or trade your personal information.

Website analytics and cookies

This website uses Google Analytics to help us understand how visitors use the site, for example which pages are viewed and how visitors find us. Google Analytics uses cookies and collects information such as your approximate location, device and browser type, and the pages you visit. This information is aggregated and is not used by us to identify you personally. Google may process this information on servers located outside Australia. You can block or delete cookies through your browser settings, or opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

How we protect your information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Where you send documents electronically, we recommend using the secure method Seema arranges with you directly, particularly for sensitive documents like a signed Contract of Sale.

Access and correction

You can ask us for access to the personal information we hold about you, or ask us to correct it if it's inaccurate or out of date. Just get in touch using the details below.

Questions or concerns

If you have a question or concern about how your personal information has been handled, contact ALS directly first. We'll do our best to resolve it. If you're not satisfied with the outcome, you're entitled to contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

This policy may be updated from time to time to reflect changes in our practices. The most current version will always be available on this page.

Contact ALS about privacy

Office: (03) 9989 3115
Mobile: 0432 054 356
Email: info@acelegalservices.com.au
Level 10/14 Mason St, Dandenong VIC 3175